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Frequently Asked Questions

 

   
What are the bus service hours of operation? Top
6:15 AM – 10:00 PM, Seven days a week.  
   
How do I use the Metrobus Service? Top
To use the Metrobus service, passengers have the choice of purchasing single-ride tokens from the ticket office at each Metrobus Station, or purchasing a Metrobus Card and recharging it with the desired amount of travel credit.

Alternatively, each station has been provisioned with self-service Ticket Vending Machine (TVM). Passengers can use the TVMs themselves to deposit amount and obtain tokens from the TVM. See short video in this regard.

Platforms at each Metrobus Station provide gated entry and exit via turnstiles.  The turnstiles enable passengers with valid Tokens and Metrobus Cards to enter and exit the platforms. See short video in this regard.

   
What are single-ride tokens? Top
Single-ride tokens enable travellers to use the Metrobus service for a single journey via the Metrobus corridor.

Travellers are required to tap the token on the turnstile validator while entering platforms at each MBS station, to carry the token during the ride, and to deposit the token in the turnstile upon exiting the platform.

   
What are Metrobus Cards? Top
As an added facility for travellers, the Metrobus Service supports the use of RFID-based Metrobus cards that can be purchased from the ticket office at each station.

Travellers who carry the Metrobus smartcard can proceed directly to the platforms at each station and board the bus - rather than standing in line every time to purchase single-ride tokens.

To enter the platforms at each MBS station, passengers simply need to tap their smartcard on the turnstile validator, and if there is sufficient balance (minimum needed for one journey), the validator enables entry.

   
How much does a Metrobus Card cost? Top
Passengers can obtain Metrobus cards from the ticket office at every MBS station, after making a security deposit of Rs. 133.

Passengers can return the Metrobus cards at designated stations along the Metrobus corridor, and reclaim the security deposit - as long as the Cards are returned in proper working condition.

   
How do I recharge my smartcard? Top
After purchasing a Metrobus Smartcard, passengers can load desired amount (up to Rs. 1000 max balance), on the card.

Passengers can pay at the ticket office and have the ticket office staff transfer the paid amount onto their Metrobus Card, or use the self-service Ticket Vending Machine (TVM) installed at every station to make the transaction themselves.
The card recharge process, hardly takes a few seconds. See short video in this regard.

   
What if my Metrobus Card is stolen or lost? Top
There is no refund if the Metrobus Card is stolen or lost. Passengers are advised to take care of the card.
   
What if my Metrobus Card malfunctions or breaks? Top
Please contact the ticket sales office on Metrobus Stations in case your card malfunctions.  The ticket office staff shall check the card for problems and replace it free of charge, if the problem is verified to be an issue with the functioning of the Metrobus Card.

You can return your broken card at designated service points, and purchase a new one. If there is existing balance on the broken card, it will be transferred to your new card.

   
How much time do I have for entry and exit at the turnstile bay? Top
To facilitate passengers and to maintain effective bus schedules, it is critical that entry and exit at each platform is managed efficiently. Once a passenger taps his or her Metrobus Card or Token on the turnstile validator, the turnstile allows a maximum of 30 seconds to the passenger for passing through.  This time limit is important in order to make passenger flows and bus schedules predictable and streamlined.

Please note that journey fare is deducted in case the passenger does not pass through the turnstile within 30 seconds of tapping their Metrobus Card or token.

   
Are all stations monitored (via CCTV)? Top
Yes.  
   
Is there any parking available at Metrobus stations? Where should I park my bike/car if I want to travel through MBS? Top
PMA is establishing car and bike parking lots at Shahdara and Gajjumata Terminals.  Additional parking places will also be added over time.